Terms and conditions



Prices in the web store are stated in euro (€) and include Finnish VAT 24%.


Payment methods

Kaino web store accepts a variety of payment methods including major credit cards. Visa, Visa Electron, Master Card are accepted. All credit card transactions are secure. Visa payments are done with Verified by Visa and Master Card with MasterCard Secure Code verification service.

All payments in orders to Finland are processed through Klarna Checkout https://www.klarna.com/fi/. Payments to EU are processed through CheckOut http://checkout.fi/.

With regard to payments made by Visa, Visa Electron or MasterCard, CheckOut Finland Oy or Klarna Checkout acts as the merchant of the product and the trade transaction takes place between the customer and CheckOut Finland Oy or Klarna Checkout. The seller is liable to meet all the responsibilities related to the trade. CheckOut Finland Oy or Klarna Checkout is also the recipient of the payment. More information: http://checkout.fi/ and https://www.klarna.com/fi/.


Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are in stock. However, if we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.


Delivery charges

Finland 5 EUR – Free delivery on orders over 120€.

Home delivery in Finland 9 EUR

EU countries 15 EUR


Shipping and delivery

Kaino web store ships to EU. We aim to dispatch all orders within four business days after the order confirmation, excluding Finnish holidays and weekends.

If you are located outside Finland, please allow up to 14 days for delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

We use Finnish postal service for both domestic and international shipping.

Estimated delivery times for:

Finland: Delivery usually within 2 - 14 days from day of payment.

EU countries: Delivery usually within 4 - 14 days from day of payment.

If there is any problems with your order or shipment, we will contact you as soon as possible. Kaino webstore also has the right to cancel the order, if suspicions arise, that the concerned credit card is not valid or might be stolen. In this case customer will be contacted and informed by email.


Return policy

To ensure your satisfaction with Kaino products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition with tags. We'll check the returned item and its condition before refund.

When returning items, please fill out the return notification form before returning the product or contact us via email (info@kaino.fi) within 14 days after receiving your order. If you do not contact us within that time, we reserve the right not to accept returned items. We only return costumer payments if the product is not used, and this happens within 14 days.

Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

Add the following information to your return:

Mark which products you are returning to the transmission list and send it back to us with the returning products. Make sure your customer ID, name, address, e-mail and phone number is on the transmission list. If not, please add it there.

​Return address:

Kainotar Oy
Köyliöntie 2
FI-27710 Köyliö
tel +358 409366259

Fill out the address with clear writing. Kaino will not compensate for lost packages. PLEASE MAKE SURE YOU GET A RECEIPT WHEN RETURNING PRODUCTS!


Law & Juristidiction

Finnish law will be applied to all disputes related to the Kaino web store or to these Terms & Conditions.


Privacy & Security

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent.

We do not pass on your information to any third party. Customer details needed for delivery are passed on only to the delivery/shipping company. No sensitive information is passed on.

We ensure you that we operate with the highest care and security standards when it concerns your personal data.



The terms and conditions will apply between customer and Kaino webstore for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.

These terms and conditions of sale are valid as of November 1st, 2016, until further notice.P